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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 5	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Genesys Cloud CX: Scripting Certification Sample Questions (Q42-Q47):

NEW QUESTION # 42
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

A. Creation of interaction-specific script templates
B. Classification based on interaction route
C. Integration of text and graphics
D. Utilization of visual controls
E. Labels based on interaction type

Answer: C,D,E

Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.

NEW QUESTION # 43
What property should you enable for a variable whose value is to be saved to external storage?

A. External
B. Output
C. Custom
D. Input

Answer: B

Explanation:
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.

NEW QUESTION # 44
Every script page has a horizontal stack container placed in it by default.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.

NEW QUESTION # 45
Using the ___ action in the call flow, you can transfer data to Scripts.

A. Update data
B. Set Participant data
C. Get Participant data
D. Call data action

Answer: B

Explanation:
In Genesys Cloud CX, the Set Participant Data action is the correct choice for transferring data to scripts during a call flow. This action allows you to set specific data attributes for the participant (such as a customer or agent) that can then be accessed by scripts running during the interaction.
The Set Participant Data action is typically used to pass information gathered during an interaction, such as caller input or data fetched from external sources, so that it can be used in scripts to customize the experience further. This is crucial for dynamic and personalized script content based on the interaction context.
For more details, you can refer to the Genesys Cloud CX documentation on call flows and scripting, which explains how to use the Set Participant Data action effectively in various scenarios.
References:
* [Genesys Cloud CX Call Flow Documentation]
* [Genesys Cloud CX Scripting Documentation]

NEW QUESTION # 46
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Scheduling
B. Emergency Groups
C. Architect
D. Automatic Call Distribution

Answer: D

Explanation:
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.

NEW QUESTION # 47
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100% Free GCX-SCR–100% Free Valid Test Registration | Reliable Genesys Cloud CX: Scripting Certification Reliable Test Notes

Pass Guaranteed Quiz 2025 Genesys GCX-SCR: Genesys Cloud CX: Scripting Certification Perfect Valid Test Registration

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